Widerrufsbelehrung / Revocation terms
Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed:
A. Cancellation policy - right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day the order is received.
In order to exercise your right of cancellation, you must inform us of your decision to cancel this contract by means of a clear declaration (e.g. a letter sent by post or email). You can use the attached model withdrawal form for this purpose, but this is not mandatory. The revocation can be done informally.
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
Consequences of the canellation
If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier. Please note that a credit will only be issued if the seal remains unaffected. If the seal is open, we can issue a partial credit, depending on use or consumption.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. Please keep the return receipts or receipts as proof.
The return costs are paid by the buyer - these will not be reimbursed or credited.
You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary to check the nature, properties and functionality of the goods or if the seal has been opened or damaged as described above.
Exclusion or premature expiry of the right of cancellation
The right of revocation does not apply to contracts for the delivery of goods that are not prefabricated and for whose manufacture an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer (individualized products).
The right of withdrawal does not apply to consumers who do not belong to any member state of the European Union at the time the contract is concluded and whose sole residence and delivery address are outside the European Union at the time the contract is concluded.
B. Revocation Form
Example - Revocation Form
Via E-Mail to: firstname.lastname@example.org
I/we* hereby revoke the contract concluded by me/us* for the purchase of the following goods* / the provision of the following service*:
Order*/ received on*
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only if this is communicated on paper)
* Cross out inapplicable.